A Glimpse of LPO in India

January 19, 2010

A Times of London profile of Pangea3 provides some insight into the operations of an LPO in India.


Expanded Service Models for LPO Vendors

January 12, 2010

 (click here to expand the diagram)

In a recent post (New Locations Offer a New Twist on Offshoring Legal Services), I highlighted the growing geographic breadth among Legal Process Outsourcing (LPO) vendors.  Geographic breadth helps vendors distribute their operational risks and costs while providing access to a wide range of talent.  Another measure of a vendor’s “breadth” is the range of services it offers. 

As illustrated in the diagram above, vendors providing LPO services cluster into three major categories along a wide “services breadth” spectrum.  They range from very small companies often focused on a single LPO service area (or those with only a tangential LPO offering), to others offering a full set of LPO services but little else, to those offering not only LPO services but a suite of outsourcing services that may include other Knowledge Process Outsourcing (KPO) services (LPO is considered a specific type of KPO service) or even generalized Business Process Outsourcing (BPO) or Information Technology (IT) outsourcing services.  Read the rest of this entry »