A Times of London profile of Pangea3 provides some insight into the operations of an LPO in India.
In a recent post (New Locations Offer a New Twist on Offshoring Legal Services), I highlighted the growing geographic breadth among Legal Process Outsourcing (LPO) vendors. Geographic breadth helps vendors distribute their operational risks and costs while providing access to a wide range of talent. Another measure of a vendor’s “breadth” is the range of services it offers.
As illustrated in the diagram above, vendors providing LPO services cluster into three major categories along a wide “services breadth” spectrum. They range from very small companies often focused on a single LPO service area (or those with only a tangential LPO offering), to others offering a full set of LPO services but little else, to those offering not only LPO services but a suite of outsourcing services that may include other Knowledge Process Outsourcing (KPO) services (LPO is considered a specific type of KPO service) or even generalized Business Process Outsourcing (BPO) or Information Technology (IT) outsourcing services. Read the rest of this entry »