Another Glimpse of LPO in India

February 25, 2010

A Law Society Gazette profile of CPA Global provides some insight into the operations of an LPO in India.  See A Glimpse of LPO in India, for a look at Pangea3 operations.


CPA Global hires Rio Tinto’s Cooper – A sign for LPO?

February 15, 2010

Practitioners in the legal services outsourcing market can learn a great deal from our figurative forefathers in the broader Business Process Outsourcing (“BPO”) market.  The dean of BPO analysts and bloggers is Phil Fersht, who writes Horses for Sources.  In his recent post, Have some outsourcing vendors already thrown in the innovation towel?, Phil suggests that, “While some [BPO] vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting Read the rest of this entry »


AM Law 100 Firms Embracing LPO?

February 14, 2010

In a recent post, I wrote that Pillsbury Winthrop Shaw Pittman LLP announced an integrated discovery management offering in alliance with multiple LPO vendors (See LPO Industry Consolidation Underway?).  In addition to influencing potential LPO industry consolidation, the alliance is important because it is one of the first public acknowledgements from an AM Law 100 Firm that legal process outsourcing is a viable option for sophisticated buyers of legal services.  (Integreon CEO Liam Brown affirmed and amplified this point on the Integreon blog in a response to my post.) 

On Friday (February 12th), AM Law 100 Firm Mayer Brown weighed in.  Read the rest of this entry »


LPO Industry Consolidation Underway?

February 5, 2010

Acquisitions, alliances, and recapitalizations have been hot topics recently among LPO vendors and the broader legal services industry.  Industry competitors are conducting transactions to strengthen and expand existing services, and industry investors are creating new entities and recapitalizing existing ones to enter the market with fuller offerings.   Experienced managers recognize that transactions are a normal part of business operations, but the recent increase in activity suggests that the long-anticipated consolidation in the legal services industry is underway.  Read the rest of this entry »