Infosys Finally Focusing on LPO (Part 2)

May 30, 2010

I recently spoke to Rahul Shah, LPO Practice Head at Infosys, about the LPO market and Infosys’ place in it.  In the second of this two-part post, Rahul talks about the advantages and disadvantages of Infosys’ size and how he views their strengths.  If you missed part 1, you can find it at Infosys Finally Focusing on LPO (Part 1).

GLOBAL LEGAL:  What does Infosys see as its competitive advantage in LPO? 

INFOSYS:  There are lots of companies that have come and gone in the LPO industry, but Infosys is a big player with large relationships, commitment to quality, risk mitigation and governance, financial strength, IT strength and infrastructure scalability. There are multiple environmental forces that are impacting the law firms and a General Counsel’s office. Examples include globalization and rapid digitization. Hence, given the rapid changing environment, law firms and general counsel need transformational partners in their journey to evolve into the law office of the future. Key components of our approach include our focus on domain expertise, attracting and retaining the best industry talent and being transformational partners with our customers. We believe these factors make 98% of our clients come back with repeat business. Read the rest of this entry »


Infosys Finally Focusing on LPO (Part 1)

May 28, 2010

When I ask some of the larger LPO vendors about who they consider their competitors, they rarely name Infosys.  However, if I ask specifically about Infosys, there is always the recognition that, as I outlined in Expanded Service Models for LPO Vendors, it has the potential to change the market.

I recently spoke to Rahul Shah, LPO Practice Head at Infosys, about the LPO market and Infosys’ place in it.  In the first of this two-part post, Rahul talks about Infy’s LPO offerings and clients, his estimate of the market size, and the ways in which LPO works with law firms. Rahul’s responses to my questions are below.   Read the rest of this entry »


Global Legal Process Management Boot Camp Completed

May 26, 2010

Last week (May 18th to 20th) Red Bridge Strategy conducted the 2010 Global Legal Process Management Boot Camp in Mumbai & Delhi, India.  Participants received not only a comprehensive overview of the industry and some of its key players, but also firsthand experience with the infrastructure and environment in which LPO vendors operate.

Industry vendors Integreon, Pangea3, LawScribe, and UnitedLex provided useful insights into such issues as:

  • Ethical Considerations in Legal Outsourcing
  • Who are the LPO Employees (& Why is That Important)?
  • Legal Project Management & Supervision
  • Working with Indian Teams: Differences & Similarities
  • Mechanics: The Process of Legal Outsourcing
  • Security & Privacy for Legal Outsourcing

In addition, Shrihari Gokhale, President of Fiserv Global Services shared his insights into the differences and similarities when working with Indian, American, and mixed teams, and Matthew Sullivan, leader of Red Bridge Strategy’s Global Legal Process Management Practice, outlined the Red Bridge Strategy methodology for evaluating and implementing global legal processes.   Neeraja Kandala, ValueNotes’ lead analyst for the LPO industry, provided a frank assessment of the industry and its future.

According to one participant, the event was “a valuable insight into the industry and its participants, and well worth the trip!” 

Thanks to all presenters and participants!

If you are interested in future events from Red Bridge Strategy, please join our mailing list.


LPO is a Distinct Legal Services Industry – Porter’s Five Forces

May 9, 2010

The blog at Hildebrandt Baker Robbins includes an interesting series of posts analyzing the structure of the legal industry using Michael Porter’s Five Competitive Forces that Shape Strategy.  In particular, Lisa Rohrer has written Porter’s Threat of Substitutes: Do LPOs Present a Competitive Threat to Law Firms? in which she suggests that because of lawyer licensing restrictions, the threat of substitutes has traditionally been very low in the legal industry.  She then asks, “How much of what happens in law firms really falls within the boundaries of the legal ‘profession’?”  I think this is a key question, because it highlights the ongoing shifts in the legal industry. Read the rest of this entry »