During the last year Global Legal has spoken to many legal department and law firm clients who have retained Legal Process Outsourcing (“LPO”) firms. At the end of each engagement there are often lessons learned that may prove useful for other practitioners as they evaluate potential engagements. One question we have asked many clients is, “What advice would you provide to others beginning the process of evaluating LPO vendors?” The responses do not represent a comprehensive list of items to consider, but items that were unexpectedly useful or more important than anticipated.
Between today and Aug. 24th I will be traveling in India and the UK to meet with LPO industry participants. My busy schedule is expected to include Mumbai, Pune, Bangalore, Mysore, Chennai and London, but I generally leave a little extra time, so let me know if you’d like to meet in one of these cities. I always find it interesting and insightful to meet industry colleagues. You can contact me at MSullivan@RedBridgeStrategy.com.