Hildebrandt and the Thomson Reuters Acquisition of Pangea3

November 30, 2010

By now, you’ve no doubt read that Thomson Reuters has acquired legal process outsourcing company Pangea3.  As other commentators have stated here and here, the acquisition brings credibility to the legal process outsourcing industry and expands Thomson’s workflow and information offerings (e.g. Westlaw).  However, instead of simply widening its array of information services, Pangea3 provides Thomson the opportunity to create a legal-centric consulting firm with more similarities to Accenture and IBM Global Services than to LexisNexis.  Accenture and IBM both offer global clients a full range of business consulting, technology, and outsourcing services.  Thomson now has these overlapping elements with subsidiary Hildebrandt Baker Robbins (legal consulting), divisions providing practice management and operations applications (technology), and Pangea3 (outsourcing).  It also has additional consulting and technology legal services that fit into this structure. Read the rest of this entry »


Law Review Article Analyzes LPO

November 22, 2010

Cassandra Burke Robertson, an Associate Professor, at Case Western Reserve University School of Law, has written, A COLLABORATIVE MODEL OF OFFSHORE LEGAL OUTSOURCING.  The article was recently accepted by the Arizona State Law JournalRead the rest of this entry »


LPO: Approaches to Technology

November 17, 2010

In managing for efficiency, managers often refer to the intersecting elements of people, process, and technology.  Legal Process Outsourcing (LPO) industry participants initially focused on reducing people costs by moving work to lower labor cost jurisdictions like India.  For most, it quickly became apparent that coordinating onshore and offshore labor to deliver consistent, measurable results would also require the development of consistent, coordinated processes.  However, their approaches to technology are among their most significant differences from each other.  Some industry participants have invested in the development of industry-specific technologies that allow them to tightly integrate their people, processes, and technologies.  Others have adopted technologies on a project basis to provide the best fit for each client, while still others have adopted a combination of these approaches. There are pros and cons to these approaches, and potential clients should fully consider them when selecting an LPO provider.  Read the rest of this entry »