By now, you’ve no doubt read that Thomson Reuters has acquired legal process outsourcing company Pangea3. As other commentators have stated here and here, the acquisition brings credibility to the legal process outsourcing industry and expands Thomson’s workflow and information offerings (e.g. Westlaw). However, instead of simply widening its array of information services, Pangea3 provides Thomson the opportunity to create a legal-centric consulting firm with more similarities to Accenture and IBM Global Services than to LexisNexis. Accenture and IBM both offer global clients a full range of business consulting, technology, and outsourcing services. Thomson now has these overlapping elements with subsidiary Hildebrandt Baker Robbins (legal consulting), divisions providing practice management and operations applications (technology), and Pangea3 (outsourcing). It also has additional consulting and technology legal services that fit into this structure. Read the rest of this entry »
As readers of Global Legal are undoubtedly aware, last month UK-based law firm CMS Cameron McKenna LLP (“CMcK “) announced a 10 year, £583M arrangement with Integreon to outsource its middle office services. In contrast to US-based WilmerHale’s recent initiative to move support services to a wholly-owned subsidiary in Dayton, Ohio, the CMcK-Integreon deal moves operations to a global legal services provider. Interestingly, both firms have been silent on legal process outsourcing. We at Global Legal were curious about how CMcK made its selection, and recently asked Tony Wright, Cameron McKenna’s Director of Operations, about their decision process. In the first of this two-part post, Tony talks about CMcK’s decision process, including who was involved, what criteria were used, and how long it took. Tony’s responses to my questions are below.