CPA Global hires Rio Tinto’s Cooper – A sign for LPO?

February 15, 2010

Practitioners in the legal services outsourcing market can learn a great deal from our figurative forefathers in the broader Business Process Outsourcing (“BPO”) market.  The dean of BPO analysts and bloggers is Phil Fersht, who writes Horses for Sources.  In his recent post, Have some outsourcing vendors already thrown in the innovation towel?, Phil suggests that, “While some [BPO] vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting Read the rest of this entry »


Interview with Rio Tinto’s Leah Cooper by Professor Richard Susskind

October 29, 2009

In the interview sponsored by Legal Week, Professor Richard Susskind evokes really useful insights from Rio Tinto managing attorney Leah Cooper into both the motivation for LPO and the process of implementing it with CPA Global.