Pangea3 Using a Hub & Spoke Approach to Global Locations?

August 19, 2011

Pangea3’s recent opening of a delivery center in Carrollton, TX, near Dallas, highlights the speed with which the legal process outsourcing (LPO) industry is incorporating the general evolution of the BPO industry.  Initially, offshoring was exclusively to low cost countries to take advantage of labor arbitrage, and thereby, lower the overall costs of business processes. Since then, offshorers, both outsourcers and companies with captive centers, have begun implementing portfolios of offshoring locations using the so-called “hub and spoke” system.  “Hubs” of offshore work are generally located in scalable countries, like India and the Philippines, where there large numbers of low cost, skilled workers.  “Spokes” tend to be smaller centers that are used to meet particular skill, geographic, or regulatory needs.  Examples of spokes include the use of medium cost locations like Poland for European language skills or the location of a data center that can meet particular E.U. regulations; and Israel to get medium cost yet highly sophisticated legal skills.  (Sales offices, even when they house a few delivery people are not considered “centers,” and therefore not included in this analysis.) Read the rest of this entry »


LPO and the EU Data Privacy Safe Harbor

December 30, 2010

A recent ComputerWorld article about European Union data privacy safe harbor abuses (hat tip to JFehrman) made me wonder about their potential effect on the LPO industry. To help explain the EU data privacy regime, I spoke with a publicity-shy LPO industry colleague who is a cross-border data management expert. (Though he prefers not to be identified, I still wish to publicly thank him here – you know who you are!)

Read the rest of this entry »


Hildebrandt and the Thomson Reuters Acquisition of Pangea3

November 30, 2010

By now, you’ve no doubt read that Thomson Reuters has acquired legal process outsourcing company Pangea3.  As other commentators have stated here and here, the acquisition brings credibility to the legal process outsourcing industry and expands Thomson’s workflow and information offerings (e.g. Westlaw).  However, instead of simply widening its array of information services, Pangea3 provides Thomson the opportunity to create a legal-centric consulting firm with more similarities to Accenture and IBM Global Services than to LexisNexis.  Accenture and IBM both offer global clients a full range of business consulting, technology, and outsourcing services.  Thomson now has these overlapping elements with subsidiary Hildebrandt Baker Robbins (legal consulting), divisions providing practice management and operations applications (technology), and Pangea3 (outsourcing).  It also has additional consulting and technology legal services that fit into this structure. Read the rest of this entry »


Global Legal Process Management Boot Camp Completed

May 26, 2010

Last week (May 18th to 20th) Red Bridge Strategy conducted the 2010 Global Legal Process Management Boot Camp in Mumbai & Delhi, India.  Participants received not only a comprehensive overview of the industry and some of its key players, but also firsthand experience with the infrastructure and environment in which LPO vendors operate.

Industry vendors Integreon, Pangea3, LawScribe, and UnitedLex provided useful insights into such issues as:

  • Ethical Considerations in Legal Outsourcing
  • Who are the LPO Employees (& Why is That Important)?
  • Legal Project Management & Supervision
  • Working with Indian Teams: Differences & Similarities
  • Mechanics: The Process of Legal Outsourcing
  • Security & Privacy for Legal Outsourcing

In addition, Shrihari Gokhale, President of Fiserv Global Services shared his insights into the differences and similarities when working with Indian, American, and mixed teams, and Matthew Sullivan, leader of Red Bridge Strategy’s Global Legal Process Management Practice, outlined the Red Bridge Strategy methodology for evaluating and implementing global legal processes.   Neeraja Kandala, ValueNotes’ lead analyst for the LPO industry, provided a frank assessment of the industry and its future.

According to one participant, the event was “a valuable insight into the industry and its participants, and well worth the trip!” 

Thanks to all presenters and participants!

If you are interested in future events from Red Bridge Strategy, please join our mailing list.


Red Bridge Strategy Announces Global Legal Process Management Boot Camp

March 18, 2010

May 18 – 20 in Mumbai & Delhi, India

Red Bridge Strategy, Inc., a management consulting firm focused on cross-border business functions, today announced its 2010 Global Legal Process Management Boot Camp.  The Boot Camp will provide a comprehensive overview of the topics that legal executives must consider when evaluating the globalization of legal operations and legal process outsourcing (“LPO”).  Seminars and discussions will be led by an all-star team of industry experts from Integreon, Pangea3, Red Bridge Strategy, UnitedLex, ValueNotes, and others. Presentations will include: Read the rest of this entry »


Global Legal Process Management Boot Camp

March 10, 2010

During the week of May 17th, Red Bridge Strategy, Inc. will be offering a Global Legal Process Management Boot Camp in Mumbai and Delhi, India.  Attendees will learn about the broad topic of global legal process management while highlighting Legal Process Outsourcing (LPO) as one in a set of available tools.  Presentations, facilities tours, and personalized discussions will educate and inform general counsels, law firm partners and senior attorneys seeking to get up to speed quickly about the industry, its benefits, and its challenges. 

The Boot Camp will provide attendees with firsthand exposure to the operating environment in India including local talent, business practices, culture, and infrastructure while simultaneously explaining local measures that address security, ethics, confidentiality, and other topics.

An all star line-up of industry authorities from Integreon, ValueNotes, Pangea3, UnitedLex, Red Bridge Strategy, Inc., and others will educate attendees.

Look for additional information in the coming weeks.

Red Bridge Strategy, Inc. provides a full suite of process evaluation, LPO vendor evaluation, and transition services to companies interested in legal process outsourcing.  Contact Matthew Sullivan for additional information.


LPO Industry Consolidation Underway?

February 5, 2010

Acquisitions, alliances, and recapitalizations have been hot topics recently among LPO vendors and the broader legal services industry.  Industry competitors are conducting transactions to strengthen and expand existing services, and industry investors are creating new entities and recapitalizing existing ones to enter the market with fuller offerings.   Experienced managers recognize that transactions are a normal part of business operations, but the recent increase in activity suggests that the long-anticipated consolidation in the legal services industry is underway.  Read the rest of this entry »