CMS Cameron McKenna’s Tony Wright Outlines Middle Office Outsourcing Efforts (Part 2)

June 9, 2010

Global Legal recently spoke to Tony Wright, Cameron McKenna’s Director of Operations, about its decision to outsource its middle office services to Integreon.  In the second of this two-part post, Tony talks about the risks and benefits of the deal, the decision to choose Integreon over larger BPO vendors, and the budding interest of other large law firms in this type of arrangement.

If you missed part 1, you can find it at CMS Cameron McKenna’s Tony Wright Outlines Middle Office Outsourcing Efforts (Part 1).

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CMS Cameron McKenna’s Tony Wright Outlines Middle Office Outsourcing Efforts (Part 1)

June 7, 2010

As readers of Global Legal are undoubtedly aware, last month UK-based law firm CMS Cameron McKenna LLP (“CMcK “) announced a 10 year, £583M arrangement with Integreon to outsource its middle office services.  In contrast to US-based WilmerHale’s recent initiative to move support services to a wholly-owned subsidiary in Dayton, Ohio, the CMcK-Integreon deal moves operations to a global legal services provider.  Interestingly, both firms have been silent on legal process outsourcing.  We at Global Legal were curious about how CMcK made its selection, and recently asked Tony Wright, Cameron McKenna’s Director of Operations, about their decision process.  In the first of this two-part post, Tony talks about CMcK’s decision process, including who was involved, what criteria were used, and how long it took.  Tony’s responses to my questions are below.

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